Privacy Policy

How We Handle Your Personal Data

A Quick Welcome

Thank you for visiting Josephine Claire Jewels. This notice sets out what personal data we gather when you browse or buy from our store, why we use it, and how we keep it safe.

By "personal data" we mean any detail that could identify you, whether on its own or combined with other information.

Who Controls Your Data

The party responsible for deciding how and why personal data on this site is processed is:

Josephine Claire Jewels
Email: support@josephine-claire.com

The controller is simply the person or company that sets the purposes and methods for handling your information.

Keeping Your Connection Secure

We protect your personal and confidential details with SSL/TLS encryption. You can tell a connection is encrypted from the "https://" at the start of the address and the padlock icon shown in your browser.

Data Collected While You Browse

If you only view the site without registering or entering anything, your browser still automatically sends us some technical data, stored in what are called server log files. These can include:

  • The pages you view
  • The date and time of your visit
  • The volume of data transferred
  • The site you arrived from (the referrer)
  • Your browser type and version
  • Your operating system
  • Your IP address (which may be anonymised)

We use this purely to keep the site working properly, stable, and secure — never to personally identify individual visitors.

Cookies

Josephine Claire Jewels uses cookies to make your visit smoother and to power core features of the store.

Cookies are small text files placed on your device that let a website remember details about your visit.

Some are session cookies that disappear when you close your browser, while persistent cookies stay on your device so we can recognise your browser next time.

Cookies may handle information such as browser details, approximate location, or IP address.

You can set your browser to alert you when cookies are being placed and choose which to allow. Please note that turning cookies off may stop some features of the site from working.

Getting in Touch

When you email us or use a contact form, we receive the details you share, such as your name and email address.

We use that information only to answer your question and support you.

Once your request has been fully dealt with, we delete the data unless the law requires us to keep it.

Accounts and Order Fulfilment

When you order or open an account, we collect the details needed to complete your purchase and meet our obligations to you. These may include:

  • Your name
  • Billing address
  • Shipping address
  • Email address
  • Payment information

We keep this data only for as long as we need it to fulfil the order and satisfy legal requirements.

Marketing Communications

Newsletter Sign-Up

If you join our newsletter, we use your email address to share news about offers, products, and promotions.

Sign-up runs on a double opt-in basis, so you confirm your address by clicking a verification link before anything is sent.

You can leave the list whenever you like using the unsubscribe link in any email, or by contacting us.

Emails to Existing Customers

If you have already bought from us, we may occasionally email you about similar products. You are free to opt out of these messages at any time.

Processing Your Orders

Sharing With Delivery Partners

To get your order to you, we pass the necessary details to carriers such as:

  • DHL
  • UPS
  • FedEx
  • USPS

This information is needed to prepare and deliver your parcel.

Handling Payments

Payments run through trusted providers, for example:

  • PayPal
  • Credit card processors
  • Shopify Payments

These providers receive only what they need to complete your transaction.

Social Media Links

Our pages may link out to social platforms such as:

  • Facebook
  • Instagram

Those platforms may collect data under their own privacy policies, so we suggest reading them before using any social features.

Analytics and Advertising Tools

We may rely on analytics and advertising services to improve the site and our marketing.

These can include:

  • Google Ads
  • Google Analytics
  • Facebook Pixel

Such tools help us understand how the site is used, gauge how well our ads perform, and refine what we offer.

Retargeting and Remarketing

We may use remarketing technology to show relevant ads to people who have visited us before.

This can involve services such as:

  • Google Ads Remarketing
  • Facebook Retargeting

These services use cookies to tailor the advertising you see.

Your Rights

Depending on where you live, you may be entitled to:

  • Access the personal data we hold about you
  • Have inaccurate data corrected
  • Ask us to erase your data
  • Ask us to restrict how your data is processed
  • Receive a copy of your data in a portable format
  • Object to the processing of your data

To use any of these rights, just write to us at support@josephine-claire.com.

How Long We Keep Data

We hold personal data only for as long as needed to serve the purposes described here or to comply with the law.

Once those periods end, the data is securely deleted.