Terms and Conditions
Thank you for shopping with Josephine Claire Jewels. The terms set out below govern every agreement you enter into with Josephine Claire Jewels, and by completing an order you confirm that you accept them. Should anything here be unclear, our customer care team is happy to help at support@josephine-claire.com.
1. Key Terms Explained
To keep this document easy to follow, the words below carry the following meanings:
- Cancellation period: the timeframe in which a customer may make use of their right to cancel.
- Consumer: an individual buying for personal use rather than in the course of a business.
- Day: a calendar day.
- Fixed-term contract: an agreement lasting for a set duration and covering one or more products or services.
- Durable medium: any format that lets the recipient keep information and access it unchanged at a later date.
- Right of withdrawal: the customer's ability to end a distance contract inside the cancellation window.
- Business: the person or company selling goods or services remotely — in this case Josephine Claire Jewels.
- Distance contract: an agreement formed entirely through remote means of communication.
- Means of distance communication: any tool that allows a contract to be concluded without both parties being physically present together.
- General Terms and Conditions: the present terms of Josephine Claire Jewels.
2. Who We Are
Business name: Josephine Claire Jewels
Customer care: support@josephine-claire.com
3. When These Terms Apply
These terms cover every offer we publish as well as each distance contract and order agreed between Josephine Claire Jewels and a consumer.
You will be able to read these terms before any distance contract is finalised.
Where additional product- or service-specific conditions apply alongside these terms, they take effect as well; if the two ever conflict, the customer may rely on whichever provision is more favourable to them.
If a court or authority treats any single clause here as invalid, every other clause continues to apply in full.
Anything not expressly covered, or open to more than one reading, will be interpreted in the spirit of these terms.
4. Product Availability and Delivery
Everything offered by Josephine Claire Jewels is sold subject to availability.
We process each order and ship it straight to the address entered at checkout.
How long delivery takes depends on the destination and the chosen shipping option. Any timeframe we quote is an estimate for guidance and is not a guarantee.
Josephine Claire Jewels cannot be held responsible for hold-ups caused by carriers or by logistical events outside our control.
It is the customer's responsibility to supply a correct and complete delivery address.
5. How the Contract Is Formed
A binding agreement comes into being once the customer accepts our offer and finishes the checkout steps.
Josephine Claire Jewels may decline or cancel an order where we suspect fraud or other unauthorised activity.
We apply suitable safeguards to keep electronic payments secure and to protect customer data.
6. Right to Cancel
A customer may ask to cancel an order within 30 days of receiving the item.
While the cancellation window is open, the product should be treated carefully and, wherever possible, returned in the same condition it arrived in.
To start a return, please email our support team.
If an item is not sent back within the stated period, the sale may be treated as final.
7. Cancellation Costs
Unless the item you received was faulty or wrong, the cost of return shipping is yours to cover.
Approved refunds are handled within 14 days of us receiving and checking the returned item.
Wherever possible, refunds go back to the payment method originally used.
8. When the Right to Cancel Does Not Apply
The right to withdraw cannot be used for:
- Made-to-order or personalised items
- Perishable goods
- Sealed products opened after delivery for hygiene reasons
- Digital or downloadable content once it has been accessed
9. Pricing
Unless stated otherwise, every price shown on our site is in U.S. dollars (USD).
Prices can be adjusted at any time without advance notice.
Josephine Claire Jewels may correct any pricing mistake or inaccuracy whenever it is found.
Where a price error affects an order, we will let the customer know and offer the choice of confirming or cancelling.
10. Warranty
Josephine Claire Jewels warrants that items are supplied as described on the website.
Any faulty or damaged goods must be reported within 30 days of delivery.
This warranty does not cover misuse, accidental damage, or damage from unauthorised repairs.
11. Fulfilment
Goods are dispatched to the delivery address given at checkout.
If an item becomes unavailable after you have ordered, we will contact you and offer either a refund or a replacement.
Where an order is cancelled because stock has run out, the amount paid is refunded within 14 days.
12. Duration and Ending of Agreements
Open-ended agreements may be ended by giving reasonable notice.
Fixed-term agreements finish automatically once their agreed period ends, unless a renewal has been expressly arranged.
13. Payment
Payment is due in full at the point of purchase using one of the methods offered.
Customers should tell us straight away if any billing detail is incorrect.
Orders may be cancelled where payment is not completed.
14. Complaints
Any complaint about a product or service should reach us within 30 days of the issue coming to light.
We aim to reply to complaints within 2 business days wherever we can.
15. Governing Law and Disputes
These terms are governed by the laws of the United States.
Any dispute connected with this website or with a purchase will be settled under the applicable U.S. law.
Where available, customers may also turn to consumer protection bodies or mediation services.