Return & Refund Policy
Please take a moment to read this policy. When you place an order with Josephine Claire Jewels you agree to the conditions described below.
Authorised Returns Only
We can only accept returns that have been requested and approved in advance. Items sent back without that authorisation will not be refunded.
How Long You Have
You can ask to return an item up to 60 days after it arrives. Once that window closes, we are no longer able to offer a return or exchange.
Condition of Returned Items
For a return to qualify, the product must be:
- Unused
- In its original condition
- Returned in its original packaging
Items that have been used or damaged — but were not faulty when they reached you — cannot be accepted.
Items We Cannot Accept Back
For hygiene reasons, the following cannot be returned:
- Underwear
- Lingerie
- Stockings
- Certain health or hygiene products
Starting a Return
To begin, email us at support@josephine-claire.com and include:
- Your order number
- Why you would like to return the item
- Photos of the product (if it is damaged or faulty)
- Your contact details
Our team will look over your request and, if it is approved, send you the next steps.
Please note that our returns processing centre is in China. Anything sent to a different address will not be accepted and cannot be refunded.
Returns shipped without prior approval are treated as invalid.
Who Pays for Return Shipping
Return postage is the customer's responsibility.
Returns travel at the customer's own cost and risk.
Josephine Claire Jewels is not liable for parcels lost in transit or held up at customs during a return.
Tracking Your Return
Every return must be sent with a tracked shipping service.
Once you have posted it, please send us the tracking number.
Without a tracking number we cannot confirm the return, and the refund request may be turned down.
Refunds
How Refunds Work
After your returned item reaches us and has been inspected, we will email you to confirm whether the refund has been approved or declined.
If approved, the refund is sent back to your original payment method within 60 days.
Late or Missing Refunds
If 60 days have passed and you still have not seen your refund, first check with your bank or payment provider.
If it still has not shown up, please contact us at support@josephine-claire.com.
Special Situations
Faulty Products
If your item arrives defective or damaged, get in touch straight away with photos of the problem.
Once the fault is confirmed, we will send a free replacement.
Cancelling an Order
Because fulfilment starts automatically, orders cannot be cancelled once they have been placed.
Questions
If anything about this policy is unclear, reach us at: